Privacy Policy

Last Updated: June 2, 2021

1. Introduction

This Privacy Policy (“Privacy Policy”) describes how Generations Cubed, Inc. and its affiliates will gather, use, and maintain your Personal Information on the Generations Cubed Platform. It will also explain your legal rights with respect to that information.

By using the Generations Cubed Platform, you confirm that you have read and understand this Privacy Policy, and our Terms of Service (together referred to herein as the “Agreement”). The Agreement governs the use of the Generations Cubed Platform. Generations Cubed will collect, use, and maintain information consistent with the Agreement.

2. General Terms

In this Privacy Policy:

Generations Cubed, Inc. may be referred to as “Generations Cubed,” “we,” “our,” or “us.”
We call a user of the Generations Cubed Platform “User,” “Users,” “you,” “your,” or “Consumer” and “Service Provider,” as appropriate.
Our website is generationscubed.com and is referred to as “site” and our application for Organizations is referred to as “Enterprise App”.
The mobile applications (whether on iOS or Android) are referred to as the “Consumer App” or “Provider App”.
Generations Cubed’s Sites, Enterprise App, Consumer App, Provider App and related services, information and communications are collectively referred to as the “Generations Cubed Platform.”
“Terms of Service” refers to our Terms of Service, which can be found here. This Privacy Policy is incorporated into, and considered a part of, the Terms of Service.

3. Information Collection

Information you provide to Generations Cubed

Generations Cubed collects certain personally identifiable information about you, including information that can identify, relate to, describe, be associated with you, or is reasonably capable of being associated with you (“Personal Information”). Examples of Personal Information that Generations Cubed collects include but are not limited to:

Contact Information. This may include your first and last name, postal address, mobile number, and email address.

Identity Information. We may collect Personal Information, such as your year of birth to support matching of Users based on age requirements of Consumers.

Financial Information. We use a third party to maintain and process your payment information. We store only the minimum data required to process payments successfully.

Employment Information. We collect the name of the organization you may be affiliated with such as business or nonprofit.

Content Information. You also may choose to send Generations Cubed Personal Information in an email or chat message containing inquiries about the Generations Cubed Platform and we use this Information in order to help us respond to your inquiry. We also collect content within any messages you exchange with other Users through the Generations Cubed Platform (such as through our messaging functionality).

We require that you furnish certain information when you register an account with us in order to provide services through the Generations Cubed Platform. For example, if you are a Consumer, we collect your first and last name, email address, and your zip or postal code in order to create and administer your Generations Cubed account. We also collect additional information in order to facilitate your service request, such as information about the service you are seeking, the time, date and location of the task, and willingness to pay for services. If you are a Service Provider, we collect your first and last name, email address, mobile phone number and zip or postal code in order to create and administer your Generations Cubed account and facilitate communications between you and your Consumers through the Generations Cubed Platform. We also collect information about your service category and location coverage, as well as Identity and payment-related Information.

4. Information Generations Cubed Collects Automatically

We automatically collect certain information when you use the Generations Cubed Platform. The categories of information we automatically collect are as follows:

Service Use Data, including data about features you use, pages you visit, emails and advertisements you view, portions of the Generations Cubed Platform that you view and interact with along with associated time.

Location Data When you use the Generations Cubed Platform via a native mobile application, we use the data you provide about your current location in order to match Users to service requests.

5. Generations Cubed’s Use of Information

We collect and use information for business and commercial purposes in accordance with the practices described in this Privacy Policy. Our business purposes for collecting and using information include:

To operate and make available the Generations Cubed Platform. We use your data to connect you with other Users to enable the posting of, selection for, completion of, and payment for Services.
Ensuring the safety of our Users both online and offline, preventing or detecting unlawful acts, protecting the public against dishonesty, and maintaining the integrity of the Generations Cubed Platform.
To analyze Generations Cubed Platform usage as necessary for our legitimate interest in improving the Generations Cubed Platform to grow our business.
To contact you and deliver (via email, push notifications, or otherwise) transactional information, administrative notices, marketing notifications, offers and communications relevant to your use of the Generations Cubed Platform, with your consent when required under applicable law, as necessary for our legitimate interests in proper communication and engagement with our Users, and in promoting our business.
To provide you with customer support in order to fulfill our contracts with Users.
For troubleshooting problems for our legitimate interests in ensuring a safe and secure environment in which Users can meet.
To assist Users in the resolution of complaints and disputes between them, as necessary for our legitimate interests in facilitating good relations among Users.
To enforce our Terms of Service and our legitimate interests in ensuring our Agreement is complied with.
As otherwise set forth in the Agreement.

Analytics and Market Analysis. Generations Cubed may analyze information as necessary for our legitimate interests in providing an engaging and relevant experience, and promoting and growing the Generations Cubed Platform.

Generations Cubed uses information to offer services to Users who express an interest in these services, through a poll for example, or to Users who can be presumed to have an interest based on results from our Market Analysis. We do this as necessary for our legitimate interests in providing an engaging and relevant experience, promoting our services, and growing our business.

6. Information Sharing

We only share the Information we collect about you as described in this Privacy Policy or as described at the time of collection or sharing, including as follows:

Third Party Agents. We share information, including Identity Information, with entities that process information on our behalf for our business purposes. We contractually prohibit our Third-Party Agents from retaining, using, or disclosing information about you for any purposes other than performing the services for us, although we may permit them to use information that does not identify you (including information that has been aggregated or de-identified) for any purpose except as prohibited by applicable law.

To operate the Generations Cubed Platform, including processing your transactions, we may share your Personal Information with our agents, representatives, vendors and service providers (“Third Party Agents”) so they can provide us with support services as follows:

Data analytics.
Communications services.
Technical support.
Financial transaction fulfillment (in which we are currently supported by Stripe, who processes your Personal Information in accordance with its own privacy policy) and related chargeback and collection services.
To otherwise help us provide the Generations Cubed Platform.

Other Users. Generations Cubed facilitates contact between Clients and Service Providers and reserves the right to share one User’s contact information (e.g., name, phone number, email, or postal address) with other Users, or with the recipient User’s legal or other authorized representative, in order to: (1) facilitate or communicate the resolution of an investigation or dispute related to or arising from an interaction between two or more Users of the Generations Cubed Platform; or (2) facilitate the performance of a Service. This exchange of information is essential to the operation of the Generations Cubed Platform.

Legal Obligations. Generations Cubed and our Third Party Agents may disclose your Personal Information or User Generated Content to courts, law enforcement, governmental or public authorities, tax authorities or authorised third parties, if and to the extent required or permitted to do so by law or where disclosure is reasonably necessary to: (i) comply with Generations Cubed’s legal or regulatory obligations; (ii) respond to a court order, warrant or subpoena; (iii) respond to a valid legal request relating to an investigation into alleged criminal or illegal activity; or (iv) respond to or address any other activity that may expose us to legal or regulatory liability.

Generations Cubed reserves the right to disclose Personal Information from both private and public areas of the Generations Cubed Platform in the absence of a court order, warrant, or subpoena, to the extent permitted by applicable law, if we are given reason to believe, in our sole discretion, that someone is causing injury to or interfering with the rights of Users, the general public, or Generations Cubed or its partners, parents or affiliates.

It is our policy to provide notice to Users before producing their information in response to law enforcement requests unless (i) we are prohibited or otherwise constrained by law or court order from doing so, (ii) we have reason to believe the User’s account has been compromised such that the notice would go to the wrong person, or notice would otherwise be counterproductive or would create a risk to safety, or (iii) it is an emergency request and prior notice would be impractical (in which case we may provide notice after the fact).

Merger or Acquisition. Generations Cubed reserves the right to share information in connection with, or during negotiations of, any proposed or actual merger, purchase, sale, or any other type of acquisition or business combination of all or any portion of our assets, or transfer of all or a portion of our business to another business.

Public Areas. Your profile on the Generations Cubed Platform consists of information about you and your business, and may include information such as photographs, your years in business, skills and expertise, hourly pay rates, feedback/rating information, and other information, including your username (“Profile”). The information in your User Profile may be visible to all Users and the general public. If you choose to post a Service via the Generations Cubed Platform, the contents of such listing will be viewable to Service Providers you select on the Generations Cubed Platform.

7. Your Rights and Choices

You may opt-out of receiving promotional communications from us, including promotional communications related to the Generations Cubed Platform, and request the removal of your Personal Information from our databases, or deactivate your account, by logging on to the Site or App and clicking on the “Account” tab, or by contacting us.

Push Notifications. You have the option to receive updates and relevant offers via push notifications in your app. These notifications can be configured in the settings of your mobile device at any time.

Corrections to Profile. You have the right to access, update, and correct inaccuracies in your Generations Cubed Profile at any time by logging in and clicking on the “Account” tab. There, you can view, update, and correct your Account information.

8. Generations Cubed’s Information Retention Policy

We retain personal data for as long as you are a User in order to meet our contractual obligations to you, and for such longer period as may be in our legitimate interests and to comply with our legal obligations. We may also retain data from which you cannot directly be identified, for example where stored against a randomly-generated identifier so we know the data relates to a single User, but we cannot tell who that User is. We use this kind of data for research purposes and to help us develop and improve our services, and we take appropriate measures to ensure you cannot be re-identified from this data.

9. Generations Cubed’s Security of Collected Information

Your Generations Cubed account is password-protected so that only you and authorized Generations Cubed staff have access to your account information. In order to maintain this protection, do not give your password to anyone. Also, if you share a computer, you should sign out of your Generations Cubed account and close the browser window before someone else logs on. This will help protect your information entered on public terminals from disclosure to third parties.

Generations Cubed implements and maintains reasonable administrative, physical, and technical security safeguards to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. Generations Cubed has staff dedicated to maintaining this Privacy Policy and other privacy initiatives, periodically reviewing security, and making sure that every Generations Cubed employee is aware of our security practices. Nevertheless, transmission via the internet is not completely secure and we cannot guarantee the security of information about you.

Generations Cubed’s Security of Collected Information. While Generations Cubed will use commercially reasonable efforts to ensure the security of all Personal Information, we expressly disclaim any liability for any unauthorized access to or use of our secure servers and/or any and all Personal Information stored therein, and you agree to hold Generations Cubed harmless for any damages that may result therefrom. If you have any further questions on this issue, please refer to the Terms of Service.

10. Notification of Changes

Generations Cubed’s Privacy Policy is periodically reviewed and enhanced as necessary. This Privacy Policy might change as Generations Cubed updates and expands the Generations Cubed Platform. Generations Cubed will endeavor to notify you of any material changes by email. Generations Cubed also encourages you to review this Privacy Policy periodically.

11. Children’s Privacy

High School Children may volunteer under the supervision of a responsible parent or adult. Data on High School Children is used to find volunteer opportunities and for tracking and reporting volunteer hours for High School credit, if desired.

12. Contacting Us

If you have any questions about this Privacy Policy or the manner in which we or our Third-Party Agents treat your Personal Information, the practices of the Site, your dealings with the Generations Cubed Platform, or if you have technical problems, you may contact us here.

Generations Cubed’s staff will respond to all mail or email from Users with questions about privacy, including the types of Personal Information stored on the Generations Cubed databases, and requests to know, delete or rectify such Personal Information.